Queen of Hearts Cafe & Bakery has been on my to-do-list for the longest time. My friend and I decided to give it a try and see what the hype is all about. Thanks to technology it’s easy to get in touch with them because they’re available on Facebook. A few messages later they had replied and sent through the menu for both the meals and the bar. I’m one of those people who like to know how much I’m going to be spending on an outing in advance so that there are no surprises when I arrive at my intended destination.
I like to order food that I rarely eat or I’m not very enthusiastic about preparing on my own. I ordered Crumbed Bream Fillet served with chips, salad and homemade tartar sauce(20 bond). The picture above is the image I had of my meal. You can’t imagine my disappointment when my food was finally served. The crumbed bream looked like a hake version “fresh” out of Fish Inn. It was dry, the tartar sauce didn’t quite compliment the bream, the chips were flaccid, the salad was simply flopped in my plate and wasn’t crisp. My food was dull and I didn’t enjoy it. It took forever and a day to be served and definitely not worth my hard earned bond notes. I genuinely felt cheated.
Shami: “I enjoyed every bite of my chicken, it was delicious. I actually had to get a doggie bag because the half chicken was so big I couldn’t finish it in one sitting. However, I still can’t believe that we waited one solid hour to get our food! “
As first timers we chose a table with a lovely view right next to the water fountain. We wanted to take everything in about Queen of Hearts Cafe & Bakery in. We sat there for the next 20 minutes with no one in sight to assist us. I had to get up and go and ask one of the waiters for service. Only then did we find out that it was self service and we had been sitting at a reserved table. Now imagine if I hadn’t asked??? I strongly believe that they need waiters at the entry points of the restaurant to direct customers to make the whole experience a whole lot smoother.
You know how your waiter comes through to check up on you and find out if you’re enjoying your meal? Well, there’s no such service here.
Shami: “I’d suggest that they have some waiters go round and check on customers as they arrive especially those seated at the reserved tables to make sure they have been assisted. The tables don’t have a “Reserved” sign, just a board with a name. We actually thought the name was for the waiter who was supposed to serve us!”
This is probably the reason why we spent the greater part of the afternoon here. The restaurant has a relaxed feel to it and the well-kept garden contributes enormously to the mood. Queen of Hearts Cafe & Bakery is also family friendly. There’s a play area with swings where kids can go and enjoy some time out away from their parents. There was a live band playing different beautiful tracks including a few pieces from the late Oliver Mtukudzi. The ambiance was certainly top notch.
1 Hurworth Road, Highlands, Harare. It’s easy to locate if whether you’re using Google Maps or simple directions from a friend. If you’re coming from the direction of Harare Central Business District you have to make sure you slow down just before the destination as the restaurant name is written on the durawall and if you drive too fast you just might miss the turn.
What I loved about Queen of Hearts Cafe & Bakery
- I was happy with the fact that they accept all forms of payment United States Dollars (if you’re free to dish out your foreign currency like that) as well and if you pay using this currency you get a huge discount.
- There’s secure and more than enough parking available, you can enjoy your meal without having to worry about your car.
- The most delicious cocktails ever! Perhaps next time we will sit right by the bar and enjoy sips of fruity flavoured cocktails instead of the food?
I completely forgot to ask if they had WiFi available for their customers. If yes, we probably didn’t need it anyway, Shami and I were enjoying each other’s company.
On a scale of 0-10 with 10 being the most amazing experience I would rate Queen of Hearts Cafe & Bakery a 7 out of 10. I believe they can do better when it comes to the food, I might go back and give them one more try.
Have you been to Queen of Hearts Cafe & Bakery? What was your experience like?